Conference Details and Workshop Descriptions

Trust, Credibility, Tomorrow’s Triumphs, and Making You a Great Mediator

Hear from seasoned mediators, past SCMA presidents, and leaders in the field on how to take your skills to another level and what you should be doing to stay ahead in the mediation world. These are great topics and excellent presenters who will bring a rich insight to these subjects.

Workshop 1
Establishing Trust – The Cornerstone for Mediation Success

  • Speakers: Terri Breer, Esq. and Carina Tautu, MSc
  • Time: 10:15am – 11:30am
  • MCLE: 1.25

Description

Attorney Mediator Terri Breer, Esq., with 25 years of divorce mediation experience and Carina Tautu, dispute system design specialist with an MSc in Neuroscience, will answer the question of why trust is so important to mediation success. This workshop will include valuable instruction and techniques designed to establish, build and maintain trust throughout the mediation process. Workshop participants will learn how trust impacts selection of the mediation process as a forum for dispute resolution, how the mediator can use trust to enroll clients in the mediation process, build a relationship of trust between the parties and the mediator, and how parties must have self-trust to ultimately achieve successful settlement resolutions. The workshop will include the following:

  1. An overview of new data from neuroscience and behavioral economics related to trust.
  2. Establishing trust on a cultural and societal level -Can I trust the mediation process?
  3. Establishing trust for the particular mediator – Can I trust this mediator?
  4. Decision making and self-trust – Am I capable of making wise decisions? This decision?
  5. What happens when trust erodes and how can it be reestablished?

Terri Breer, Esq.

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Carina Rosanna Tautu, MSc

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Workshop 2
Educating the Peacemakers of Tomorrow: The Benefits of Peer Mediation in K-12 Education

  • Speakers: Sally Patchen, Cynthia Sanchez, Heather Schon, and Sarai Benitez
  • Moderator: Marvin Whistler
  • Time: 10:15am – 11:30am
  • MCLE: No

Description

Schools and educators face a number of challenges in creating a safe space for students to learn and grow. Violence in schools, disciplinary issues, and bullying (both on and offline) are just a few of those challenges. Peer Mediation programs teach students mediation techniques and life skills to resolve these issues. Studies have shown that peer mediation programs in conjunction with restorative justice circles have a direct and positive impact on schools, resulting in a reduction of absences, disciplinary referrals, and suspensions. Beyond that, we have seen that the skills the student mediators learn in school have a tremendous impact on every aspect of their lives, even as they leave the K-12 environment and enter college and the job market. Kids Managing Conflict, the charitable arm of the Southern California Mediation Association, presents a panel of peer mediation coordinators as well as a former peer mediator and current college student to discuss the benefits of peer mediation programs within the school and its lasting effects after high school.

Sally Patchen

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Heather Schon, HS Counselor

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Sarai Benitez, Student

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Cynthia Sanchez, Esq., Executive Director – APADRC

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Marvin Whistler

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Workshop 3
Becoming A Certified Professional Mediator

  • Speaker: Jason Harper
  • Time: 10:15am – 11:30am
  • MCLE: No

Description

SCMA’s sister organization, the Mediation Certification Consortium of California (MC3), is now opening to certify mediators based upon standards that reflect those utilized in many professions and task force reports generated by both the American Bar Association and the Association for Conflict Resolution. Like many other initial gateways into other professions, MC3’s “gold” standard is based upon the mediator’s education, experience with mediations, professional activity, and a background check, all of which combine to demonstrate credentials that a consumer might rely upon before choosing a mediator.

This workshop will discuss the need for mediator certification and walk participants through the application process. If mediators want to take their practice to the next level, MC3 is providing an opportunity to show the public that the mediator *is* next level.

Jason Harper

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Workshop 4
Credibility Determinations For Mediators in the #MeToo Era

  • Speaker: Sue Ann Van Dermyden, Esq.
  • Time: 10:15am – 11:30am
  • MCLE: 1.25

Description

Workplace Meditations frequently involve the proverbial “he said, she said” scenario – where only the parties know what transpired, and provide different factual accounts. When this happens, mediators can point out to the parties how jurors will assess their credibility. If done correctly, credibility assessments can provide a helpful tool to mediators in making important determinations between parties. This workshop discusses the art of mastering the credibility analysis, with an in-depth discussion of factors such as direct and indirect corroboration, plausibility, motives, demeanor, reputation, past conduct, material omissions, and more.

Sue Ann Van Dermyden, Esq.

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Workshop 5
21st Century Mediation: Today’s Tests, Tradition’s Tools, Tomorrow’s Triumphs!

  • Speakers: Jeff Kichaven, Esq. and Mitch Tarighati, Esq.
  • Time: 12:45pm – 2:00 pm
  • MCLE: No

Description

Join Mitch Tarighati and 2005 SCMA President Jeff Kichaven in a no-holds-barred conversation about how mediation can – and must – evolve to meet the challenges of today’s ever-changing commercial environment, while staying true to our deepest values of neutrality and self-determination.

Jeff Kichaven, Esq.

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Mitch Tarighati, Esq.

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Workshop 6
Exploration of Niche Markets in Mediation

  • Speaker: Liz Paris, Esq., Kimberly Schulist, Esq., Kristin Rizzo, Esq., and Rodney Collins
  • Moderator: Richard Erhard
  • Time: 12:45pm – 2:00 pm
  • MCLE: No

Description

Not sure what area or market you want to pursue for your niche? Maybe you are thinking of broadening or changing your current customer base but are not sure what that would be or how to do it? Moderator Richard Erhard, whose own niche is educational disputes, will lead a panel of mediators that ‘found their niche’ as they share the lessons they learned along their journey.

Liz Paris, Esq.

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Kimberly Schulist, Esq.

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Kristin Rizzo, Esq.

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Rodney Collins

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Richard Erhard

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Workshop 7
What Makes a Great Mediator?

  • Speaker: Wendy Kramer, Esq.
  • Time: 12:45pm – 2:00 pm
  • MCLE: 1.25

Description

Past SCMA President and co-founder of the SCMA’s Mentorship Program, Wendy W. Kramer, Esq. will examine the topic from a market perspective. Simply stated, what factors are common to all great mediators that cause them to be rehired time and time again? Are great mediator traits gifts or are they teachable/learnable? Wendy strongly believes that great mediator qualities can be learned and will share her insights on what you can do to enhance your skills and establish yourself in the competitive Los Angeles Mediation Marketplace. Wendy has mediated and arbitrated commercial disputes full time since 2004 and currently serves on the panel neutrals of ADR Services, Inc. Prior to mediation, she litigated cases in Southern California for nearly 20 years. Wendy is the current chair of the International Academy of Mediation’s Mentorship Program (IAM) and previously served on the Board of Directors of both SCMA and the IAM.

Wendy Kramer, Esq.

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Workshop 8
Reality Testing Around The Grid

  • Speaker: Professor Stephanie Bell Blondell
  • Time: 12:45pm – 2:00 pm
  • MCLE: 1.25

Description

Reality Testing is arguably one of the most used, but least discussed, skills in the mediator tool kit. Join us for a lively and engaging discussion on reality testing as we veer into every corner of “Riskin’s Grid” to examine one of the most useful mediator interventions. Honoring the scholarship of this year’s plenary speaker, we will examine the mediator question through the lens of the “old” grid as well as the “NEW NEW” grid. We will explore the how-tos of skillful questioning including structure (e.g. process vs. content) and style (e.g. the soft delivery of a directive question.) Participants will practice “scrubbing the question” in order to craft questions that actually do the work that they intend.

Professor Stephanie Bell Blondell

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Workshop 9
Using Dispute Resolution Skills to Improve Leadership

  • Speakers: Kara Dellacioppa, Professor Elika Dadsetan, Jameson Lingl, and Angel Roman
  • Moderator: Dr. Brian Jarrett
  • Time: 2:15pm – 3:30pm
  • MCLE: No

Description

The panel will discuss the interest-based approach to leadership to support employees in business organizations. Employers can improve productivity and reduce workplace alienation by supporting employees to explore their interests. Rediscovering essential human interests can help employees to find meaning in the workplace leading to greater commitment and work productivity. Dispute resolution techniques can help leaders create these more positive workplace environments. The panel will discuss how disputant resolution consultants can engage organizations in this work.

Kara Dellacioppa

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Jameson Lingl

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Professor Elika Dadsetan

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Angel Roman

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Dr. Brian Jarrett

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Workshop 10
A Framework for Effective Mediator Management of Strong Negative Emotions Encountered in the Process

  • Speaker: Professor Richard Peterson
  • Time: 2:15pm – 3:30pm
  • MCLE: 1.25

Description

This workshop presents a framework for mediators to diagnosis and ease emotional barriers that impede productive negotiation between disputing parties. It is based upon the book authored by Roger Fisher and Daniel Shapiro, entitled, “Beyond Reason, Using Emotions as You Negotiate” first published by the Harvard Negotiation Project in 2005. Rather than focus on the overwhelming number of emotions implicated in a dispute, Fisher and Shapiro focus attention on five core concerns that generate the emotions we must deal with. “The power of the core concerns comes from the fact that they can be used as both a lens to understand the emotional experience of each party, and as a lever to stimulate positive emotions in yourself and in others.” Thus, by addressing the core concerns of participants, mediators are able to address strong emotions, “…without getting overwhelmed by them.”

During this workshop, participants will be introduced to the five core concerns: appreciation, affiliation, autonomy, status, and role, as well as case study examples of how the core concerns have been utilized by the workshop facilitator in actual disputes/mediations, and in dispute resolution courses, for more than ten years. It is expected that participants will leave the workshop with a fundamental understanding of how the core concerns may be effectively used as a “lens” and a “lever” in mediation practice, and thereby develop a foundation for deeper study and practice in utilizing this framework for themselves.

Professor Richard Peterson

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Workshop 11
The Future is Online and You Can Be Too!

  • Speaker: Susan Guthrie, Esq.
  • Time: 2:15pm – 3:30pm
  • MCLE: 1.25

Description

As the internet has become an integral part of our everyday lives, clients are increasingly looking for access to mediation services online. Today, most people use video conferencing at work and stay in touch with friends and family around the world via FaceTime, so it is not surprising that they want the same convenience in dealing with their disputes. In addition, mediators themselves benefit from conducting mediations online. A mediator can exponentially expand their client base and reduce their overhead with an online platform. This workshop will introduce mediators to the basic functionality of conducting an online mediation, outline best practices and ethical considerations applicable to the online dispute resolution process and review tips and pointers for conducting a superior client experience while mediating via video or web-conferencing.

Susan Guthrie, Esq.

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Workshop 12
Operational Side of Running a Mediation Practice – Tips and Lessons Learned

  • Speaker: Mark Lemke, Esq., Pashtana Abedi, Jim Sullivan, and Judith Weigle
  • Time: 2:15pm – 3:30pm
  • MCLE: No

Description

So you’ve gotten trained, and know you’re a skilled mediator — now what? Many beginning and aspiring mediators struggle to launch their practices. It’s not as easy as hanging out a shingle. Where will you mediate? How will you handle billing? Where do you get forms? How do you launch a website? This workshop will focus on ways to launch your practice, and reflect on lessons learned to help you avoid time-consuming and potentially costly mistakes.

Mark Lemke, Esq.

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Pashtana Abedi

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Jim Sullivan

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Judith Weigle

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Closing Plenary

  • Location: California Grand Ballroom
  • Moderator: Harold Coleman, Jr. Esq. – Senior Vice President Mediator/Executive Director, AAAMediation.org
  • Speakers: Michael R. Powell, Ken Cloke, Professor Carrie Menkel-Meadow, Professor Leonard Riskin, and Ana Sambold, Esq.

Description

This closing plenary will dig deeper into our Advanced Track topic discussing the seven (7) specific mediator behaviors and techniques that parties, and advocates find both appealing and unappealing, effective and less effective, as identified and informed by recent cutting-edge studies. This plenary will look at these behaviors/techniques through the lens of cross-cultural implications in the ever-evolving field of international mediation. In this vein, the plenary will overview recent international developments significant to mediation, including the “Singapore Convention,” “Arb-Med-Arb,” and other innovations gaining in popularity in the international ADR setting.

The dialogue will focus on steps underway to better prepare mediators for effective practice in the light of these findings, including mediation continuing education and “Reflective Practice Endeavors” both domestically and in the international arena.

Our panelists will share their insights, experiences, and vision on how mediators can help shape the profession as it matures and grows into the 21st century.

Harold Coleman, Jr. Esq.

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Michael R. Powell

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Ken Cloke

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Professor Carrie Menkel-Meadow

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Professor Leonard Riskin

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Ana Sambold, Esq.

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Ready to Take Your Practice to a New Level?