In order for a mediation to be successful and effective, each party must understand the difference between litigation and mediation and shift from a gladiator/winning mindset to a peacemaker/problem-solving mindset. While mediators play an important role in creating an environment that encourages collaboration and creative problem solving, many clients lack the tools to communicate effectively, especially during conflict. That’s where a conflict coach can help. This interactive workshop will describe what conflict coaching is and how it can transform clients’ perspectives, strengthen their communication skills, and teach them conflict management strategies. In addition, the workshop will provide an opportunity to explore innovative ways mediators can utilize conflict coaches’ expertise and increase their clients’ ability to participate productively and constructively in the mediation process.